Upton Group Practice

CANCELLING APPOINTMENTS

We currently lose the equivalent of two surgeries a week through non-attendance and we cannot sustain such levels of loss.   Our surgery is very busy and the demand for appointments is always high.  We do ask that if our patients are unable to attend a booked appointment for any reason they let us know so that we can allocate that time to another patient who needs it.

We have adopted a "Did Not Attend" policy to try to ensure that patients who do not need their appointment once it is booked remember to contact us to let us know.   If you have failed to attend two appointments within a period of a year you will receive a letter from the practice when you miss the second appointment, asking that you please remember to let us know if you no longer need an appointment so it is not wasted.  A third failure to attend will prompt a further reminder letter  and should you still not remember to either keep or cancel your appointment after that we may write to advise that we are removing you from the practice list.  it is not a decision we take lightly, however we do need to ensure that all patients are able to make best use of the services we offer.

Thanking you in anticipation of your assistance.

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Last modified: 15/09/2005